At Healthpoint we believe that true excellence in healthcare begins with empathy – and is sustained through equity. That’s why we’re committed to creating an environment and patient experience where every individual feels understood, respected, and supported, including People of Determination and those living with hidden disabilities such as autism, hearing loss, and mental health conditions.
Our Commitment
As part of our commitment, we’ve launched the following initiatives designed to make every patient journey smoother, more empowering, and responsive to individual needs.
In partnership with the internationally recognized Hidden Disabilities Sunflower Network, we are both proud and honored to be the first healthcare provider in the region to implement this initiative.
How it works:
It’s entirely optional – based on personal choice.
Wearing a sunflower lanyard can help our team recognize that you may need a bit of extra support and time during your time at our facility.
To better support patients with hearing aids or cochlear (hearing) implants, we’re introducing Portable Hearing Loop Systems across our high-traffic areas and reception desks.
How it helps:
These portable devices are available upon request at reception.
If you have questions or would like to learn more about inclusion tools available at our facilities, please speak to a staff member at our reception or the Patient Experience team.
We’re not only making healthcare more accessible, but more compassionate, more connected, and truly designed for everyone.