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About Us

Frequently Asked Questions

    • How do I request an appointment?

      Requesting an appointment with any of our specialists is easy. Just call our contact center at 80077 or visit: https://www.healthpoint.ae/en/book-appointment to request your appointment or to know our timings.

    • What are the clinical services available at the hospital?
    • What are the Specialty Centers at Healthpoint?
    • Is Healthpoint a government / public hospital?
    • How is Healthpoint’s approach different than other hospitals?
    • What is Joint Commission International (JCI) accreditation and why is it important?
    • Does Healthpoint accept Thiqa insurance?
    • What nationalities are Healthpoint’s physicians?
    • What are the admitting procedures and patient guidelines?

      On admission, you will be welcomed by our friendly staff who will guide you (or your companion) on the important procedures concerning your stay (if self-pay, our staff will inform you also of the billing process). You will also be informed of your rights as a patient, privacy rules, specialists services, visiting procedures and other relevant information.

    • What are the food services options?
    • What should I do with my valuables?
    • What are the amenities and conveniences for patients?
    • Do you allow smoking in the hospital?
    • Is my insurance valid at Healthpoint?

      We strive to bring excellent healthcare to all. We accept Thiqa patients and many other insurance types, as well as self-pay patients. Please call our Call Center at 80077 or visit our insurance page to determine if your insurance is accepted.

    • What if I have questions about insurance coverage or individual bill when admitted?
    • What do I need to know when I leave the hospital?
    • Who do I call with a complaint or concern?
    • How is my medical information protected?
    • Care
      • To be informed about the care and services of the healthcare organization and how to access these services.
      • To know the name, role and qualifications of your physician.
      • To have your questions answered promptly.
      • To be provided with an Arabic / English interpreter when necessary.
      • To a second opinion or to transfer your care to another physician, if you wish.
      • To refuse treatment except as otherwise provided by law.
      • To be free from restraint and seclusion which are not medically necessary.
    • Respect
    • Information
    • Patient Responsibilities

Patients
&
Visitors

  • Insurance
    Insurance Partners

    We partner with a number of health insurers to offer healthcare coverage for our patients.

  • Pin
    Location & Operating hours

    Conveniently located in Abu Dhabi Zayed Sports City, Healthpoint is easily accessible and can be reached by public transport or car.

  • Support
    Facilities & Services

    We are committed to providing five-star service to our patients.

  • Information
    Request Information

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